LAST UPDATED 2018-12-22
OUR COMMITMENT TO PRIVACY
WHAT INFORMATION WE COLLECT
“Personal Information” is information that identifies you as a natural person or relates to an identifiable natural person. We may ask you to provide Personal Information when you:
- Use our websites;
- Request quotes, services, support, downloads, trials, whitepapers or information;
- Place orders for products or services or register for events or webinars;
- Apply for financing;
- Participate in surveys, sweepstakes or other promotional activities online or in any other venue;
- Subscribe to newsletters, DI programs, promotional emails or other materials;
- Apply for a job, submit your resume/CV or create a candidate profile; or
- Contact us.
Personal Information we request may include your email address, name, home address and telephone number. If you make a purchase, we may ask for your credit card number and billing information. We may also ask for your tax identification number and other data to process your credit or financing request. Forms that you choose to complete will indicate whether information requested is mandatory or voluntary.
We may also collect “Other Information” that does not reveal your specific identity or does not directly relate to an identifiable individual. We may collect information about your visits to our websites, including the pages you view, the links you click, search terms you enter, and other actions you take in connection with DI websites and services. We may also collect certain information from the browser you used to come to our website, such as your Internet Protocol (IP) address, browser type and language, access times, the Uniform Resource Locator (URL) of the website that referred you to our website and to which URL you browse away from our site if you click on a link on our site.
If we are required to treat Other Information as Personal Information under applicable law, then we will collect, use and disclose it for the purposes for which we collect, use and disclose Personal Information as detailed in this Policy.
HOW WE COLLECT PERSONAL AND OTHER INFORMATION
We and our service providers may collect Personal Information online in a variety of ways in connection with our services or products, including:
- Through our digitalintelligence.com website (“Website”);
- Through social media properties (“Our Social Media”);
- Through services we provide to our corporate and institutional clients (“services”);
- Through our online ticketing/support system accessible through our Website;
- Through email or communications submitted by you; and
- Through our registration process for newsletters, seminars, webinars and events.
We also may collect Personal Information offline in a variety of ways in connection with our, including:
- When you participate in a contractual arrangement for services or products;
- From our resellers to which we provide products and services;
- When you provide information in conjunction with our services or products; or
- When you interact with us at an event.
We and our service providers may collect Other Information in a variety of ways, including:
- Through your browser or device (computer type, operating system, language, Internet browser type, etc.).
- Using cookies. Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the services, pages visited, language preferences and other traffic data.
- Using pixel tags and other similar technologies. Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of users of the services (including email recipients), measure the success of our marketing campaigns, and compile statistics about usage of the services and response rates.
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.
HOW WE USE PERSONAL INFORMATION
We and our service providers use Personal Information for legitimate business purposes, including:
- Providing Products and Services.
- To contact individuals (including employees of institutional clients) in connection with providing products and services.
- To respond to inquiries and fulfill requests from our clients and others, administer their file(s), provide products and services and manage our relationships.
- We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest.
- To send you information about our products and services and other news about products or services which we have reason to believe will be of interest to you.
- Accomplishing our business purposes, including for data analysis, for example, to improve the efficiency of our goods and services and quality of our products, to identify usage trends, and to determining the effectiveness of our promotional campaigns.
- To meet our legal and regulatory obligations.
HOW WE DISCLOSE PERSONAL INFORMATION
We disclose Personal Information:
- To our third-party service providers, to facilitate services they provide to us. These can include providers of services such as website hosting, services-related consulting and monitoring, data analysis, information technology and related infrastructure provision, customer service, sales and marketing, email delivery, auditing, and other services.
- By using our Services, you may elect to disclose Personal Information on message boards, chat, profile pages, blogs and other services to which you are able to post information and content (including, without limitation, our Social Media), or through which you are able to send messages through the systems. Please note that any information you post or disclose through these systems will become public and may be available to other users and the general public.
We also use and disclose your Personal Information as necessary or appropriate, especially when we have a legal obligation or legitimate interest to do so:
- To comply with applicable law and regulations including laws outside your country of residence.
- To cooperate with public and government authorities, including authorities outside your country of residence.
- To cooperate with law enforcement.
- For other legal reason such as to enforce our terms and conditions and to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.
- In connection with a sale, merger or business transaction.
HOW LONG WE RETAIN PERSONAL INFORMATION
We retain Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you and provide our products and services to you (for example, for as long as you have an account with us or keep using our products and services);
- The length of time we have an ongoing relationship with you as our client and provide you with products and services;
- Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions or communications for a certain period of time before we can delete them); or
- Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
WHAT SECURITY MEASURES WE USE
We have implemented internal policies and technical measures to protect Personal Information from loss, accidental destruction, misuse or disclosure. Such internal policies and technical measures include procedures and controls to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services; and procedures and controls to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident.
WHAT CHOICES YOU HAVE
You have choices regarding marketing-related communications. If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out by following the unsubscribe instructions in any such message or by contacting us through our support system at
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.
PRIVACY RIGHTS FOR RESIDENTS OF THE EUROPEAN ECONOMIC AREA
If you are resident in the European Economic Area, under European law you have the following rights in respect of your personal information that we hold:
- Right of access. You have the right to obtain confirmation of whether, and where, we are processing your personal information; information about the categories of personal information we are processing, the purposes for which we process your personal information and information as to how we determine applicable retention periods; information about the categories of recipients with whom we may share your personal information; and a copy of the personal information we hold about you.
- Right of portability. You have the right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your personal data to another person.
- Right to rectification. You have the right to obtain rectification of any inaccurate or incomplete personal information we hold about you without undue delay.
- Right to erasure. You have the right, in some circumstances, to require us to erase your personal information without undue delay if the continued processing of that personal information is not justified.
- Right to restriction. You have the right, in some circumstances, to require us to limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.
- Right to object. You have a right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.
- If you are resident in France, you also have the right to set guidelines for the retention and communication of your personal information after your death.
If you wish to exercise one of these rights, please
You also have the right to lodge a complaint to your local data protection authority.
Residents in other jurisdictions may also have similar rights to the above. Please
if you would like to exercise one of these rights, and we will comply with any request to the extent required under applicable law.
THIRD PARTY SERVICES
In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media.
USE OF OUR SERVICES BY MINORS
The goods and services we provide are not directed to individuals under the age of 16, and we do not knowingly collect Personal Information from individuals under 16
Your Personal Information may be stored and processed in any country where we have affiliates, outlets and facilities or in which we engage service providers. By using our services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.
HOW TO CONTACT US
17165 W Glendale Drive
New Berlin, WI 53151