USB3 and USB2 Not Working After Cellebrite or UFED4PC Update

Written By:
DK Dave Kelsey
Last Edited:

If you update or install Cellebrite or UFED4PC, there's a chance the USB driver installation will fail and cripple all USB devices (both USB2 and 3). This will result in no keyboard or mouse control, even in Safe Mode. If this happens you have no choice but to go back to a previous restore point (if you have one) or remove the offending Registry entries. To perform one of these, do the following:

1. Insert the Microsoft Windows Install Media and boot to it.
2. Select your Language/Time/Keyboard and then "Next".
3. Choose "Repair your computer".
4. When the menu appears, click "Troubleshoot".

- Previous Restore Point -

a. Select "System Restore" and follow the prompts to load your restore point. If you have a restore point, you can revert back to a prior state. If you don't have a restore point, try editing the Registry as described below.

- Remove Registry Entries -

a. Select "Command Prompt".
b. Type "regedit" and press "Enter".
c. Click the HKEY_USERS key, click the File pull down menu and select "Load Hive...".
d. Select the c:\windows\system32\config\SYSTEM hive.
e. Type in any name for the loaded hive. Use a name that's unique like "TempKey".
f. Open up the entry HKEY_USERS\TempKey\CurrentControlSet001\Control\Class\{36fc9e60-c465-11cf-8056-444553540000}.
g. Search for the data cbrtfltr in the "UpperFilters" name and delete it.
h. Once the change is made highlight the TempKey branch and select "Unload Hive..." from the File pull down menu.
i. If this does not fix the USB issues after reboot, a couple other UpperFilters data entries to delete would be lusbcbrt and msabucfd.

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