The IDE cable provided with the UltraBlock device must be oriented with the BLUE end of the cable plugged into the UltraBlock and the BLACK end plugged into the hard drive.
Check the pins on the UltraBlock IDE interface. The 10th pin from the left on the top row should be the only missing pin. We have seen instances where the 11th pin on the bottom has been pushed in due to incorrect cable insertion. If this 11th pin is pushed in, please contact us for assistance.