UltraBay 4D / UltraBay 4 Power or Communication Problems

Written By:
Dave Kelsey
Last Edited:

If your UltraBay 4D or UltraBay 4 isn't powering up correctly, disconnecting drives during imaging, or unable to be detected by the system or Tableau Firmware Update (https://security.opentext.com/tableau/download-center#tfu), its power or data connectors could need to be re-seated. Check that the two flat black SATA power connectors and the USB3 cable connector are secure. Sometimes shipping or relocating systems can compromise these connections. Open up the left panel of FRED and carefully re-seat them. Below are the ports to check.

If you need help getting inside FRED see the article at https://digitalintelligence.com/support/knowledgebase/6-fred-systems/docs/96-how-to-remove-the-side-panel-from-a-fred-or-fred-dx

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